In managing clients, we are bound to come across difficult situations with clients and these scenarios are often the result of miscommunication and misaligned expectations. Knowing how to respond goes a long way in the relationships you build with your clients.
As such, PRCA Malaysia is proud to kick-off its series of training to upskill the PR and Strategic Communications industry with a session on “Managing Expectations: How to Manage Difficult Conversations with Client”.
Stefanie Braukmann, General Manager of SPRG Malaysia will be sharing her expertise in stakeholder engagement and professional communication.
About Stefanie Braukmann
An expert in transforming corporate reputation through brand-building, high-level stakeholder engagement and community outreach, Stefanie brings over 30 years of professional communications experience in Europe and Asia to her clients. She is also a trained facilitator and coach having handled many trainings and communications assignments from inter-cultural management to language training and from strategic communications to spokesperson workshops.
Here are some of the key topics that will be discussed during the training:
- Delivering value
- When to agree and disagree
The training will be held on Friday, 8th November 2019 at Strategic Public Relations Sdn Bhd (SPRG) BO3-B-10-1, Menara 3A, No.3, Jalan Bangsar, KL Eco City, 59200 Kuala Lumpur from 2.00 pm – 5.00 pm. Places are limited and will be allocated on a first come first served basis, so register now!
- RM 150 (for members)
- RM 200 (for non-members)
Click here for registration details.
For any questions, suggestions, feedback or comments, please email us at firstname.lastname@example.org