Managing Expectations: How to Manage Difficult Conversations with Client

Managing Expectations:

How to Manage Difficult Conversations with Client

Managing Expectations

In managing clients, we are bound to come across difficult situations with clients and these scenarios are often the result of miscommunication and misaligned expectations. Knowing how to respond goes a long way in the relationships you build with your clients.
As such, PRCA Malaysia conducted a training session on "Managing Expectations: How to Manage Difficult Conversations with Client“ to help participants approach difficult conversations with confidence and manage them skilfully.

Some of the key topics discussed during the training:

  • • Transparency
  • • Delivering value
  • • When to agree and disagree

The session was conducted by Stefanie Braukmann, General Manager of SPRG Malaysia.

 

Trainer profile

Stefanie Braukmann

About Stefanie Braukmann

An expert in transforming corporate reputation through brand-building, high-level stakeholder engagement and community outreach, Stefanie brings over 30 years of professional communications experience in Europe and Asia to her clients. She is also a trained facilitator and coach having handled many trainings and communications assignments from inter-cultural management to language training and from strategic communications to spokesperson workshops.