In managing clients, we are bound to come across difficult situations with clients and these scenarios are often the result of miscommunication and misaligned expectations. Knowing how to respond goes a long way in the relationships you build with your clients.
As such, PRCA Malaysia conducted a training session on "Managing Expectations: How to Manage Difficult Conversations with Client“ to help participants approach difficult conversations with confidence and manage them skilfully.
Some of the key topics discussed during the training:
The session was conducted by Stefanie Braukmann, General Manager of SPRG Malaysia.
About Stefanie Braukmann
An expert in transforming corporate reputation through brand-building, high-level stakeholder engagement and community outreach, Stefanie brings over 30 years of professional communications experience in Europe and Asia to her clients. She is also a trained facilitator and coach having handled many trainings and communications assignments from inter-cultural management to language training and from strategic communications to spokesperson workshops.